Shipping Policy

Customers are invited to maintain an open dialogue with BOLT throughout the shipping process. If you have any questions or concerns, our customer service representatives are standing by to make the shipping experience as easy and straightforward as possible. Please call us at (+1) 832-767-1363 or email us at ask@boltfitnesssupply.com, so we can walk you through each step along the way.

Shipping Information:

Shipping is limited to the 48 contiguous United States; this excludes Alaska and Hawaii. However, we have plans to expand our shipping services to Canada in the near future.

Order Processing and Shipment:

Once an order is placed, our team immediately begins processing. This could mean picking and pulling your order, assembling your rack or machine, and/or building custom crates and pallets. Once this process has begun, we can no longer cancel the order.

Quality Control:

All orders undergo strict quality-control screening by which products are subjected to a 10-point check system. Our quality control inspectors check for proper function, look for damages—structural and superficial—and ensure no parts are missing.

Shipment Confirmation:

After your order is processed, you will receive an email confirmation that includes all pertinent delivery details as well as the identity of your freight carrier and tracking numbers. We employ various freight carriers to keep your shipping costs low. Please note that, depending on the carrier, tracking information may take 8-48 hours to update. This means that orders may have shipped before the customer receives a tracking number.

Delivery and Inspection:

Unless alternate arrangements have been made, third-party carriers will deliver your order curbside. Please note that some carriers use semi-trucks as long as 72 feet. Please contact us immediately if your property cannot accommodate large vehicles or to correct delivery information. Additional fees incurred due to incomplete shipping information, like an incorrect address, will be the responsibility of the customer. Upon receipt, thoroughly inspect the condition of your product(s) for damages or missing items. Do not sign for damaged goods. BOLT Fitness Supply is not responsible for damages caused by a third-party carrier.

Freight Detention Fees:

Please be aware that freight detention fees may apply if the unloading process at your destination exceeds the allotted time provided by the carrier.

Detention fees are charges imposed by carriers for delays in unloading goods beyond the agreed-upon timeframe and are intended to cover the operational costs of unexpected waiting periods. Any detention fees accrued during the unloading of BOLT Fitness Supply equipment will be the responsibility of the customer. Please note that BOLT does not, in any way, shape, or form, profit from the freight detention fees which go directly to the carrier. We recommend coordinating your delivery with the carrier to avoid additional charges

Customer Acceptance and Responsibilities:

It is the customer's responsibility to file claims for damaged, missing, or incomplete items. Customers are not responsible for damages, shipping costs, or other liabilities if, on receipt of a damaged shipment, the defects are documented on a bill of lading and the delivery is rejected. Otherwise, the customer will be responsible for all associated costs including return shipping.

Lost Packages:

Before the product leaves our warehouse, the customer will receive all pertinent tracking numbers via email. If an order appears lost in transit with updates for 10 business days, please contact us at ask@boltfitnesssupply.com or 832-767-1363 to initiate a search with the carrier before considering replacements. Lost packages only qualify for replacements, not refunds.

Re-delivery:

If the carrier unsuccessfully attempts delivery multiple times, the items will be returned to our Houston warehouse, resulting in new shipping and return costs. Customers requesting re-shipment must cover these expenses.

Note: We are unable to deliver fitness equipment to PO Boxes, and the shipper will likely return such orders to us.

Return Authorization:

All returns must be coordinated through BOLT Fitness Supply. If a product is returned to BOLT without our knowledge, we cannot refund the purchase. For example, if a customer reaches out to the shipper and asks them to return the order to the BOLT warehouse, we cannot guarantee that the purchase will be refunded.

Quality Defect Reporting:

Please contact Bolt Fitness Supply at ask@boltfitnesssupply.com or 832-767-1363 and provide photographs and videos detailing specific issues as they arise. Customers are asked not to alter documentary evidence like images, videos, and bills of lading.

We also ask that customers do not alter any BOLT Fitness Supply products they intend to return. If a product arrives with manufacturing defects, BOLT will gladly send the customer replacement parts or pay for the product to be returned. However, BOLT cannot accept the return of products whose integrity has been compromised by attempted repairs. Alterations negate any warranties expressed or implied.

 

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